Shipping policy

At Kalpriya, we carefully pack every order to ensure it reaches you safely and in excellent condition. We ship orders across India and to international destinations.

1. Order Processing & Dispatch

  • Orders are generally dispatched within 3–4 business days after we receive and confirm your payment.

  • International orders may require approximately 7–10 business days for dispatch, depending on the order and shipping requirements.

  • Once your order has been dispatched, we will share the available shipping and tracking information with you by email or through the contact details provided with your order.

  • Dispatch and delivery timelines are estimates and may vary depending on the destination, courier service, customs procedures, holidays, weather, or other circumstances outside our control.

2. Shipping Charges

  • Shipping charges are calculated based on factors such as destination, package weight, and shipping method.

  • Certain products or promotions may qualify for free shipping.

  • The applicable shipping charge will be displayed at checkout or communicated to you before dispatch, where applicable.

3. Domestic Shipping — India

Orders within India are shipped through an appropriate courier or logistics partner based on the destination, package size, weight, and availability.

Delivery timelines may vary by location. Remote and difficult-to-service locations may require additional time.

4. International Shipping

We ship internationally using available international courier and logistics services.

International delivery times vary depending on the destination, courier service, customs clearance, and local delivery conditions.

Please ensure that you provide:

  • Your complete delivery address

  • Valid phone number

  • Postal/ZIP code

  • Any other information required for delivery to your country

Kalpriya is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.

Customs policies and charges vary by country, and Kalpriya does not control or determine these charges.

If an international shipment is held or delayed by customs, the customer may be required to provide additional information or documentation to the relevant authorities.

6. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Customs clearance

  • Incorrect or incomplete addresses

  • Weather or natural events

  • Public holidays

  • High shipping volumes

  • Local delivery restrictions

  • Other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation, refund, or compensation.

7. Incorrect Address or Undeliverable Orders

Customers are responsible for providing accurate delivery information at the time of placing an order.

If an order is returned to Kalpriya because of an incorrect, incomplete, or inaccessible delivery address, or because the recipient was unavailable or refused delivery, additional shipping charges may apply if the order needs to be shipped again.

If an order cannot be delivered and is returned to Kalpriya, please contact us so that we can determine the available options for your order.

8. Damaged Packages

Please inspect your package when it is delivered.

If the package appears to be visibly damaged or tampered with, we recommend taking photographs and recording an unboxing video before opening the package.

If the product itself is damaged or there is another issue with your order, please contact us within 3 days of delivery. Please refer to our Return & Exchange Policy for the requirements and process for reporting such issues.

9. Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact Kalpriya as soon as possible after placing it. Cancellation requests will be considered based on the status of the order.

10. Shipping & Returns

Original shipping charges are generally non-refundable for orders that are returned or exchanged, unless otherwise required by applicable law or specifically agreed by Kalpriya.

For complete details regarding eligible returns and exchanges, please refer to our Return & Exchange Policy.

11. Contact Us

For questions regarding shipping, delivery, or your order, please contact Kalpriya through the contact information provided on kalpriya.com.