Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Kalpriya (“we”, “us”, or “our”) collects, uses, stores, and shares information when you visit or make a purchase through kalpriya.com (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

Create an account or place an order
Contact us with a question or request
Subscribe to marketing communications
Participate in promotions or other activities on our Website

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Information you provide when contacting our customer support

Payment Information

Payments made through the Website may be processed by third-party payment providers.

Kalpriya generally does not directly store your complete credit or debit card details. Payment information is handled by the applicable payment processor in accordance with its own privacy and security policies.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, depending on the technologies and services we use.

This may include:

IP address
Browser and device type
Operating system
Time zone and approximate location
Pages and products viewed
Links or websites that referred you to our Website
Date and time of your visit
Information about how you interact with our Website

We may use cookies and similar technologies to help the Website function properly, understand how visitors use the Website, and improve our services.

3. Cookies

Cookies are small data files stored on your device when you visit a website.

We may use cookies and similar technologies to:

Keep the Website functioning properly
Remember preferences
Understand Website traffic and usage
Improve the Website and shopping experience
Measure the effectiveness of marketing campaigns
Support relevant advertising, where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Website.

4. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Send order confirmations, invoices, and shipping updates
Respond to customer service requests
Communicate with you about your orders
Prevent fraud and unauthorized transactions
Improve our Website, products, and customer experience
Understand how customers use our Website
Analyze sales and Website performance
Send promotional communications where you have agreed to receive them
Comply with applicable legal and regulatory requirements

5. Marketing Communications

If you have opted to receive promotional communications from us, we may send you information about new products, offers, collections, or other updates from Kalpriya.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders or transactions.

6. Sharing Your Information

We may share your information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

Shopify, which provides the technology used to operate our online store
Payment processors that process transactions
Shipping and logistics providers that deliver orders
Website analytics and technology providers
Marketing and advertising service providers, where applicable
Customer support or technology service providers

These service providers may only use information as necessary to provide their services to us or as otherwise permitted by applicable law.

We may also disclose information when required to do so by law, regulation, legal process, or government authority, or where reasonably necessary to protect our rights, customers, property, or Website.

7. Shopify

Our online store is powered by Shopify. Shopify may process information relating to your use of our Website and purchases made through it.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.

8. Analytics & Advertising

We may use analytics and advertising technologies to understand Website traffic, customer behavior, and the effectiveness of our marketing activities.

Depending on the services currently used by Kalpriya, these technologies may collect information such as your IP address, browser information, pages viewed, products viewed, and interactions with our Website.

Where applicable, third-party advertising platforms may use cookies or similar technologies to show you relevant advertisements.

You can manage cookies and certain advertising preferences through your browser, device settings, or the relevant third-party platform.

9. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee the absolute security of your information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill the purposes for which it was collected
Provide our services and maintain transaction records
Comply with legal, accounting, tax, or regulatory requirements
Resolve disputes
Prevent fraud or misuse

The length of time we retain information may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

12. International Customers

Kalpriya serves customers in multiple countries. If you purchase from or interact with us from outside India, your information may be processed or stored in India or other countries where our service providers operate.

Privacy and data protection laws may differ between countries.

By using our Website or placing an order, you acknowledge that your information may be transferred and processed in accordance with applicable law.

13. Children's Privacy

Our Website is intended for general audiences and is not directed specifically toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our Website may contain links to third-party websites or services.

Kalpriya is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational considerations.

The updated version will be posted on this page with a revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to make a privacy-related complaint, please contact us through the contact information provided on kalpriya.com.