Return Policy

At Kalpriya, we carefully inspect every product before it is shipped. If you receive a product with a genuine defect or issue, please contact us within 3 days of delivery.

1. Return & Exchange Window

  • Return or exchange requests must be submitted within 3 days of delivery.

  • Requests received after 3 days will not be accepted.

  • An unboxing video is required for any claim relating to damage, missing items, stains, or other issues with the product. The video should clearly show the package being opened from its original, unopened condition.

2. Eligible Returns & Exchanges

A return or exchange may be accepted in cases of a genuine manufacturing defect or an incorrect product being delivered.

To be eligible:

  • The product must be unused and in its original condition.

  • All original tags must remain attached.

  • The product must be returned with its original packaging and accessories, where applicable.

  • You may be asked to provide photographs or videos so that we can assess the issue.

3. Exchanges

We offer exchanges only; refunds are not provided.

  • The replacement product must be of the same value as the original product.

  • If you choose a higher-value product, you may pay the difference in price.

  • Shipping charges, if applicable, are non-refundable and are not included in the exchange value.

4. Products Not Eligible for Return or Exchange

Returns or exchanges are not accepted for:

  • Products that have been worn, used, washed, altered, damaged, or stained after delivery.

  • Customized or personalized products.

  • Products returned without their original tags.

  • Returns based solely on a change of mind or personal preference.

  • Minor variations in colour caused by photography, lighting, or individual screen settings.

  • Natural variations or minor imperfections inherent to handcrafted, hand-dyed, Bandhani, or other traditional products. These characteristics are part of the nature of such products and are not considered defects.

5. Damage During Delivery

If your package or product appears damaged upon delivery, please record a continuous unboxing video starting before opening the package and contact us within 3 days.

Claims without an unboxing video may not be eligible for return or exchange.

6. How to Request a Return or Exchange

Please contact Kalpriya within 3 days of delivery with:

  1. Your order number

  2. A description of the issue

  3. The required photographs/videos

  4. The unboxing video, where applicable

Our team will review the request and confirm whether the product qualifies for a return or exchange.

No returns or exchanges will be accepted after 3 days from delivery.

7. Refunds

Kalpriya does not offer refunds. Approved returns will be processed as an exchange in accordance with the conditions above.